Peace of Mind Policies

At Sacred Rides, our aim is to ensure your entire experience with us, from the moment you book your Ride to the moment you set foot back on home turf, is as enjoyable and stress-free as possible. Which is why we’ve put in place - and stand firmly behind - the following Peace-of-Mind Policies, with the goal of maximizing your happiness and minimizing your worries:

1. Our Ride Satisfaction Guarantee

If for any reason you aren't 100% satisfied with your Sacred Rides experience, let us know the reason(s) and we'll give you a free Ride. It’s that simple. If you still aren't 100% satisfied after your free Ride, we'll refund all of the original money you paid to us.

2. Guaranteed Departures

Once you book your spot(s), you're going! This allows you the freedom to start looking for flights and make other arrangements right away. Contrary to many other tour operators, we will never cancel a trip due to low numbers or other passenger cancellations.

3. 14-Day Risk-Free Booking Window

After putting down a deposit, you can cancel at any point during the first 14 days after booking and get a 100% refund.This buys you 2 weeks to sort out flights, vacation time, etc. and not have to worry about someone else taking your spot(s). 

4. Lifetime Deposits

Our Lifetime Deposit allows any of our Riders (i.e. clients) forced to delay a departure or wanting to switch destinations altogether the ability to apply their initial deposit towards a later scheduled date or another Ride at no extra charge. As long as you give us 60 days notice, your deposit will be good forever, whether you use it for the same trip or transfer it to another one.   A Lifetime Deposit has no expiration date and can be used for any departure – provided room is still available. Simply put, we want to ensure you can enjoy the Sacred Rides experience you want, at a time that works best for you.

A Lifetime Deposit is also transferable, meaning that you can transfer your deposit to another Rider as a gift. You can even choose to donate your deposit to our sister non-profit, Bikes Without Borders. We’ll then match the value of your donation! For full details on our Peace of Mind Policies and Lifetime Deposit policy, please   CLICK HERE. 

Note:  Any cancellations made within 60 days of the scheduled departure will be treated as a passenger cancellation, in which case the entire payment, including deposit will be forfeited and cannot be applied to another departure.  We highly recommend you purchase trip cancellation/interruption insurance.   We allow one transfer of your Lifetime Deposit  deposit, if you choose to transfer a second time, there is a $250 USD transfee fee. 

5. COMPREHENSIVE AND LIGHTNING-QUICK SUPPORT

The moment you book a Ride with us, you'll have a Rider Happiness Manager assigned to you. He/she is responsible for helping you with all your questions and trip planning. In your Rider Dashboard you'll have a Logistics/FAQ tab with tons of information and FAQ related to your Ride. Have a question that's not answered there? Just post it with one click and we'll respond within 24 hours (Monday-Friday). 

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To learn more about our Peace-of-Mind Policies and our commitment to you, click here. 

Ride Starting Point

We will be offering airport pickup at the following time and place on Day 1 only.

• San Carlos de Bariloche Airport (BRC) at 4:00 p.m. - We will be wearing a Sacred Rides jersey or holding a sign. Please wait inside to meet the driver on the arrivals floor. The airport is not very large.

We highly recommend arriving into Bariloche one day early in case of flight delays or cancellations on the domestic portion of your trip and to adjust to the time difference and catch up on needed rest after the long flight.

If you are arriving prior to Day 1, we suggest staying at Hotel Las Marianas in Bariloche. Use this link to book pre-trip hotel nights.

If arriving on Day 1, please book flights arriving into San Carlos de Bariloche Airport (BRC) no later than 3:00 p.m., to allow a cushion for delays and luggage pick-up.

NOTE: The bus connection between the two airports in Buenos Aires could take up to 6 hours. Please plan accordingly.
 

Ride Ending Point

The Ride ends after breakfast at Las Marianas Hotel in Bariloche on Day 9. We’ll be offering one shuttle service to the airport, arriving to the airport no later than 10:30 a.m. For Riders flying out at another time or day, a taxi can be arranged independently with the reception at Las Marianas Hotel, at the Riders expense at a rate of approximately $25 USD.

Arrival Airport

San Carlos de Bariloche Airport (BRC) in Argentina. Most flights will route through Buenos Aires.

Flights to/from the starting point

We do not book international flights for our clients (some Rides do, however, include in-country flights).

 A great tool we use to  view different flight options at the best available rates is Google Flights.

Fitness and Skill Requirements

Ensuring you are on a Ride that's right for you, and ensuring you are ready for the physical and technical demands of a Ride, is of utmost importance to us. It helps ensure that you will be riding with people of similar skill level and won't be holding up the group or be held up by others - and can ride at the pace you want to ride at.

This is a challenge for the whole mountain bike adventure industry, but here's how we're addressing this issue:

• We've developed a 9-point Skill and Fitness Rating System, with the help of one of our senior coaches and guides.    Click HERE to  review the Skill and Fitness Rating System. 

• When booking, we ask each Rider to tell us about their mountain biking experience, and to let us know if they've ever traveled with their mountain bike. The answers are reviewed by our staff and provide valuable insight as to whether or not the desired Ride is a good fit for them.

• We follow up with a phone call if we think a Rider might not be quite up to the challenge (or might be 'over qualified') for certain Rides and discuss their skill level and fitness in detail to discover whether they are indeed a good fit, or if another Ride might be more suitable

Please pay attention to the skill and fitness ratings for the Ride(s) you're interested in, and be honest in your self-assessment. For more information on skill and fitness ratings, please click here.

Ride Add-ons

We offer add-ons (from mountain bike rentals to single room upgrades) to help complement your Ride. See the add-ons tab to see pricing for each available add-on.

To book your Ride add-ons, you can either:

a) select them when you make your initial booking

b) add them to your account via your Rider Dashboard at any time prior to start date (restrictions apply on the timing of certain items)

Traveling with your bike

If you've never traveled with your bike, don't worry - it's much easier than you think! If you don't have a case for your bike, then you can pick up a cardboard travel box for your bike at your local store. Some stores will also pack your bike up for you for a fee.

Alternately, if you want a higher level of protection, and/or are planning on traveling with your bike more than just once,  we  recommend investing in a quality bike bag or case.  Our guides and past clients have recommended the following products:

EVOC bike bag  | DAKINE bike bag  | THULE bike case

For tips on packing your bike, watch this handy video we made just for you!

Bike Damage Disclaimer

While participating in a Sacred Rides trip, the Rider assumes all risk and expense related to loss or damage to the mountain bike, whether rented from a third party or owned by the Rider. This assumption of risk includes loss or damage due to transportation, theft, vandalism, accident, misuse, act of God, or other events leading to the loss or damage of the mountain bike.

General Bike Rental Information

If you don't feel like hauling your own bike around the globe, renting is an alternative option. However, as our rental bike fleets change often, we are unable to guarantee special requests, promise a particular brand, model or wheel size.   If you are attached to the look, feel, geometry and specs of your bike, we highly recommend bringing it with you to ensure the best riding experience. 

Note: If you are renting, and would prefer to use your own pedals and/or saddle, bring them with you and we'll swap them out when you arrive.  Our Guides will have the required tools.
 

For bike rental pricing, please visit the Ride Add-Ons tab.

Assembling your bike when you arrive

If you've never assembled your bike, not to worry! Our guides will be on hand to assist. 

Bike Rentals

Hardtail mountain bikes are our only available option for rental bikes in Patagonia. Many bike makes and models are not available. We strongly suggest bringing your own mountain bike for comfort and performance.

What’s the Ideal Bike for this Trip?

A cross-country mountain bike with at least 4" of travel, and no heavier than 30 pounds is highly suggested to get the most out of this mountain bike experience. The terrain is quite rough, so a full-suspension bike is our recommendation. A well maintained, well functioning mountain bike with front suspension is mandatory. We ask that all Riders be respectful of the group, and show up with the appropriate bike to minimize bike related delays before or during riding. WHERE WILL MY BIKE BAG BE STORED DURING THE RIDE? Bike bags are stored at La Confluencia Lodge during the first 5 days. They are not with us during the overnight at the cabin and then they are stored at Las Marianas hotel for the last two nights.

Weather and Clothing

The weather in Patagonia is quite warm during the summer months (Dec. - Mar.), but can get chilly at night in the mountains. Bring warm clothes that you can wear at night (long pants, long-sleeve jacket), and a light insulating layer that you can wear while riding at higher altitudes.

Ride Specific Packing List

- sport sandals (e.g. Tevas) or some sort of footwear that can get wet (for rafting). - A small backpack or duffel bag to pack belongings in for one night at the Manso cabin (toiletries, change of clothes, camp shoes).

General Packing List

Below is a comprehensive list for you to use as a guide only. These are items we suggest you consider bringing regardless of the Ride you are on - please also check the Ride-specific packing list above (if applicable), as there may be items that are specific to your Ride (e.g. sleeping bag).

In efforts to pack appropriately, we encourage you to understand your destination's climate during the month(s) you are visiting.  We also encourage you to refer to the Itinerary tab to understand the activities you will be taking part in.

If you need a few items for your ride, check out your local bike shop or shop online at   Worldwide Cyclery.

You know your personal needs better than anyone so please pack accordingly. The following are suggestions based on our experiences in various destinations.

On the bike:

● jersey tops (mix of short sleeve, 3/4 sleeve  and long sleeve)

● quick-dry cycling shorts with a quality chamois (padding)

● full-finger bike gloves  (2 pairs recommended)

● cycling socks (synthetic or lightweight wool. We recommend Merino)

● arm and leg warmers

● helmet

● rugged yet versatile riding shoes  (for your choice of clipless pedals or flats)

● knee and elbow pads 

● if you ride clipless and you are renting a bike, please bring your pedals and shoes   (Rental bikes  are equipped with flat pedal)

On and off the bike:

● rain jacket (Gortex with pit-zips)

● windbreaker (lightweight and form-fitting)

● sweater (fleece and form-fitting mid layer)

● quick-dry weatherproof pants with zippered pockets

● top and bottom base layers (synthetic or lightweight wool. We recommend Icebreaker)

● sunglasses (clear lens and polarized lens)

● backpack with hydration system (2-3L water capacity)

● cycling water bottle (with squirt lid)

● camera (phone, GoPro, point and shoot)

● ear warmer (toque or headband)

Chill time:

● swimwear

● flip flops

● small camp towel (to use for swimming etc.)

● comfortable, casual clothes for relaxing in (such as jeans, t-shirt, hooded sweater)

● down-filled coat

● trail shoes or hiking boots

● flashlight or headlamp

Personal and First Aid:

● toiletries i.e. toothbrush and toothpaste, shampoo and conditioner, soap, feminine hygiene products etc.

● sunscreen (oil-free for sport)

● anti-bacterial wipes

● anti-bacterial gel

● chamois creme

● first-aid kit (ibuprofen, band-aids, Polysporin, tweezers)

Random stuff you don't realize you need, well, until you need it:

● electrical and/or duct tape 

● international travel power adapter and converter (if required)

● zip-lock bags

● zip ties

● mesh laundry bag

● eyemask and ear plugs (if you're a light sleeper)

● alarm clock

Tools to Bring

We recommend bringing the following tools with you. Rest assured your guides will have a full tool kit, but it's a good idea to have the following items with you in case of trailside breakdowns:

• multitool (preferably with chainbreaker)

• tire levers

• small bottle of chain lube

• small tire pump (not a floor pump)

Spare Parts for Your Bike

Although there may be some parts available locally, we recommend you bring the following parts with you to avoid availability problems in case of broken parts:

• Rear derailleur hanger (at least 1, preferably 2)

• Front and rear brake pads (1 set of each is sufficient)

• Extra chain if your chain is more than 6 months old

• 2-4 spare tubes (our guides can't realistically carry enough 26", 27.5", and 29" tubes for everyone)

• 2 extra spokes

• Any rare parts that might be hard to find locally (Shimano and SRAM are generally available in all our locations, but Magura levers, for instance, might not be available everywhere)

N.B. If you are renting a bike, the above is not necessary (with the exception of a few spare tubes).

Visas and Entry Requirements

IMPORTANT Some nationalities now need to purchase a “reciprocity entry fee” online ahead of time, namely Australians. Most European countries are not required to pay the fee, although we highly suggest looking into it prior to travel. The cost is typically between $70 and $130 USD with varying validity. You must purchase this by credit card online in advance, and may be able to choose a single entry or a multiple entry visa. Please check with your local embassy to confirm the regulations for your country of origin. Make sure you print out the receipt for your reciprocity fee and carry it with your passport.

Food

Argentina is one of South America's most developed, cleanest countries. There is little risk in Argentinian restaurants beyond what you would encounter in an North American restaurant.

Lodging

LA CONFLUENCIA LODGE 5 nights accommodation on this Ride are in the beautiful, backcountry La Confluencia Lodge in the mountains La Confluencia Lodge is in a remote location where the electricity (including Wifi) is run by a turbine, and can sometimes be unreliable. La Confluencia Lodge is well equipped with generators and other systems to ensure guests are always comfortable. 2 Riders are assigned to each room and washrooms are shared. Credit cards are not accepted at La Confluencia Lodge. MANSO RIVERSIDE CABIN 1 night accommodation is in a backcountry cabin on the Rio Manso. The cabin on the Rio Manso is shared accommodation and does not have internet access. HOSTERIA 2 nights accommodation are in a hosteria in the tourist town of San Carlos de Bariloche. The family-run hosteria in Bariloche is very close to the city center and is a great place to stay if you decide to arrive early or extend your stay.

Vaccination

Please visit the  MD Travel Health website  and navigate to your destination country for information about any vaccinations you may require prior to traveling, or please visit your local travel clinic for the most up to date information.

Sorry, we can't make recommendations (we're not doctors, and we don't always have the most up-to-date information).

Currency

The Argentinian currency is the Argentinian Peso (ARS). You will not have access to an ATM after leaving Bariloche. We recommend carrying enough Argentinean pesos to cover any meals, massages, souvenirs or additional beverages during your first 6 days of the trip (approx. $200-300 USD worth of pesos). Only cash is accepted at La Confluencia Lodge (USD or pesos). Once back in Bariloche, most establishments will accept credit cards and the USD is fairly easy to exchange or in some locations can be used directly. Bringing USD cash is often more convenient and when you need pesos you can exchange in a "casa de cambio" in Bariloche. Any guide/staff gratuities should be paid in cash.

Best Way to Use/Get Local Currency

Generally, the best way to get local currency is to use local ATMs.  Your bank will usually charge you a small fee to do this, and you may also get charged a fee by the local bank, but you will generally get a reasonable exchange rate (as opposed to local banks or money exchange desks).  Check with your bank or credit card provider regarding out-of-country withdrawal and exchange fees, and ask them for recommendations on how to minimize those fees.

Since you're getting charged fees we recommend taking out a few days worth of local currency at a time, and an amount that you would feel comfortable carrying around (e.g. $100-$200). No point in taking out $500 to avoid $5 of ATM fees!

If feasible, we recommend getting a day or two worth of local currency before you arrive (either at your local bank, or your home airport), so that you're covered for a day or two upon arrival.

Useful Links

For additional information about travelling in Patagonia, visit Patagonia Argentina Tourism website

Cancellations

You may cancel your reservation and get 100% of your money back within 14 days of booking. After that 2-week window, our lifetime deposit policy comes into effect. For more on our cancellation policy, please visit  http://www.sacredrides.com/cancellation-policy.

Travel Insurance

Travel medical insurance is mandatory for all of our trips. If you have your own travel medical insurance it needs to:

a) cover evacuation (e.g. air evacuation) and hospital costs while in other countries 
b) cover mountain biking trips (some policies include mountain biking in their list of 'extreme' sports that are not covered).

We strongly recommend also getting insurance that   covers the following: 

• Trip cancellation up to 100% of your trip cost
• Equipment protection for delay, loss, theft and damage (if traveling with your bike/expensive equipment)
• Trip interruption up to 100% of trip cost
• Medical expenses up to $50,000
• Emergency medical transportation up to $1,000,000

Please note that our cancellation policy is strict. If you decide not to purchase cancellation/interruption insurance, and then get hurt or sick before or during your Ride, please don't ask us for a refund.

For travelers from around the world, we recommend   World Nomads. 

For U.S. travelers, we recommend   Global Rescue (Individual Medical Plan with Signature Travel Insurance Plan)

Emergency Contacts

If your loved ones need to contact you during your trip for emergency reasons, they can reach us during office hours at the following numbers: 

Dialing within North America: 1 (888) 423-7849

Dialing outside of North America: +1 (647) 999-7955

If you do not receive an immediate answer when calling the above numbers, please leave us a detailed message, with phone number and your email address and we will get back to you as soon as possible.

Should you or your family require local contact with our Patagonia team, please contact:

NAME:   Katie Tisato

PHONE:  (+54) 2944 274239

EMAIL:  paddlepatagonia@gmail.com

La Confluencia Lodge: 

PHONE NUMBER:   +54 2944 498 329

Safety and Security

Argentina is a safe country, particularly in the area around the lodge, however certain precautions should be followed, as with all foreign travel. To maximize your safety during our tours you should exercise common sense and caution at all times. We recommend that you always stick to set travel arrangements, and avoid unknown areas. We also recommend that you wear minimal jewelry and that you keep valuable items safely stored. Always keep a copy of your passport, airline tickets, travelers checks and credit card numbers separate from where you keep the originals.

Tipping

Recognizing and compensating our guiding team for the level of service you've received is a personal matter. We pay our guides very fair wages by industry standards but given the seasonality of their employment, they do welcome tips to help supplement their income (and recognize their hard work).

At the end of the ride, if you feel you have received outstanding service and that your guides have contributed to a highly enjoyable trip, we encourage you to provide them with a tip of your choosing. We know that tipping may not be customary for everyone, but please know they are highly appreciated in the guiding industry.

 A typical gratuity varies between 2% - 5% of your Ride price per guide, depending on your level of satisfaction. e.g. $4000 trip = $80-$200 per guide. Guides are grateful for tips in USD or the local currency.  You may wish to tip guides individually or provide the Lead Guide with a tip to be divided amongst the team.

OTHER EXPENSES

Aside from alcoholic beverages and some meals, there are no required additional expenses for this trip, however you might like to take spending money for such things as souvenir shopping and ice cream in town!
 

INTERNET

Wifi is available on all days in the lodge.  Due to the remote location, internet quality is sometimes limited and not guaranteed at all times!   There is no wifi at the Manso River cabin, however there is free wifi at Las Marianas hotel in Bariloche.
 

LAUNDRY

Laundry service is available every day at the lodge. The cost for wash, dry and fold is approximately 100ARS/load with 24hr turnaround.

Single Room Upgrades 

Single room upgrades may be available, please email support@sacredrides.com  to inquire about availability and cost.