By booking or participating in a Sacred Rides mountain bike adventure, you agree to the following terms and conditions.
This website is operated by Sacred Rides Mountain Bike Holidays. Your use of this site constitutes your acceptance of Sacred Rides’ Terms and Conditions. By agreeing, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependants to use this site. Sacred Rides has the right at any time to change or discontinue any aspect or feature of the site, including, without limitation, the content, hours of availability, and equipment needed to access or use the site. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Your booking is confirmed and a contract exists when Sacred Rides issues a written confirmation after receipt of the applicable deposit amount. Please check your confirmation email carefully and report any incorrect or incomplete information to Sacred Rides immediately. If you do not receive a confirmation email, please reach out to our office. Please ensure that trip participant names are exactly as stated in the relevant passport.
You must be at least 18 years of age to make a booking. You agree to provide full, complete and accurate information to Sacred Rides.
It is the responsibility of the participant to read our website carefully and update your personal information, travel documents and travel insurance details as soon as possible. These important details are required by our on-ground team to plan logistics and book accommodations accurately. If you fail to provide these details, we cannot guarantee our Guides can deliver the advertised itinerary. It is your responsibility to contact us if any information is incorrect or if you have any questions. We cannot accept liability or responsibility if you do not notify us of any inaccuracies. If you fail to submit your travel documents, personal details and other necessary documentation prior to departure, we reserve the right to treat your booking as cancelled by you and impose the cancellation fees described in this agreement.
We ask that clients do not book flights without first consulting with our office. Each trip is confirmed to run, when we have a minimum of four participants booked. All travel documents, flight details, and personal information, and any required trip add-ons must be paid for and submitted to our office prior to 60 days before the start of the trip. If you’re unable to have this information to us and your balance paid to us by 60 days – advise our office of your plans. We’ll do our best to accommodate last-minute requests, but within 60 days of the ride departure, we cannot guarantee we can deliver the advertised itinerary.
SINGLE ROOM UPGRADE
The single room supplement is an additional fee for participants that request their own room for the duration of the trip. This amount varies for each trip. If you are travelling on your own but do not request the single supplement Sacred Rides will pair you up with someone of the same gender. If you are travelling on your own and there is not another single person of the same gender, Sacred Rides will upgrade you to a single room for no additional fee. If you would like the guarantee of a single room, please select this add-on option at least 60 days in advance of your ride. Note: paying for the single room supplement is NOT an upgrade in accommodations. You will be staying in similar accommodations/rooms as other Riders.
TRAVEL AND MEDICAL INSURANCE
Travel medical insurance is mandatory for all of our trips. Travel insurance should be purchased once you have paid your deposit. Insurance must provide coverage for personal accident, death, emergency remote evacuation including helicopter evacuation, medical expenses and emergency repatriation. We strongly urge all participants to confirm that it covers trip cancellation, curtailment, personal liability and loss of luggage and personal effects. You will be asked for proof of insurance in lead up to your trip; you will not be able to join the trip without it. If you choose to travel without adequate insurance cover, Sacred Rides will not be liable for any losses howsoever arising, in respect to insurance coverage that would have otherwise have been available.
PASSPORT, VISAS AND TRAVEL VACCINATIONS
Riders are responsible for ensuring travel documents are valid and in your possession for the entire trip. Passports should be valid for at minimum of six months past the date of return. Riders assume responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements and solely responsible for any adverse consequences resulting from incomplete or defective documentation. While we may provide information or advice on matters such as visas, vaccinations, climate, clothing, baggage, and special equipment in good faith as a courtesy, we are not responsible for errors or omissions as to the information provided. We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse Sacred Rides in relation to any fines or other losses that could occur as a result of failure to comply with any entry requirements or health requirements.
14-DAY RISK-FREE BOOKING WINDOW
After putting down a ride deposit, you can cancel at any point during the first 14 days after booking and get a 100% refund. This allows you 2 weeks to sort out flights and vacation time without having to worry about someone else taking your spot(s).
LIFETIME DEPOSIT POLICY
All bookings require a $500 USD deposit. Our Lifetime Deposit policy allows any of our Riders (i.e. clients) forced to delay a departure or wanting to switch destinations altogether the ability to apply their initial deposit towards a later scheduled date or another Ride at no extra charge. As long as you give us 60 days notice, your deposit will be good forever, whether you use it for the same trip or transfer it to another one. A Lifetime Deposit has no expiration date and can be used once for any departure – provided room is still available. Simply put, we want to ensure you can enjoy the Sacred Rides experience you want, at a time that works best for you.
A Lifetime Deposit is also transferable, meaning that you can transfer your deposit to another Rider as a gift. You can even choose to donate your deposit to our sister non-profit, Bikes Without Borders. We’ll then match the value of your donation!
There are some important conditions to be aware of regarding our Lifetime Deposits:
- A Lifetime Deposit is applicable in the period after the 14-day Risk-Free Booking Window and the 60 days prior to the scheduled departure.
- Any cancellations made within 60 days of the scheduled departure will be treated as a passenger cancellation, in which case the entire payment (due 60 days prior to departure) will be forfeited and cannot be applied to another departure. This rule is strict and exceptions cannot be made.
- Private groups & customized adventures may be exempt from Lifetime Deposits.
- Lifetime Deposits, or any portion of them, are not refundable in cash
When you’re ready to book another adventure with us, simply use your Lifetime Deposit to confirm your new Ride.
REMAINING BALANCE AND PAYMENTS
After securing your booking with a deposit, the remaining balance is due 60 days prior to the ride start date.
CANCELLATION BY YOU
We require 60 days notice for cancellations. If you cancel outside of 60+ days of your ride your Lifetime Deposit will still be active and can be applied to a future ride. Please see our Lifetime Deposit poilcy above for full details.
If you cancel within 60 days of your scheduled departure, you will be forfeiting the full amount of your Ride. We strongly urge you to purchase trip cancellation insurance. Many of our Rides fill up months in advance and having to turn people away means foregone revenue for us. We make hotel reservations several months in advance, and in some cases, book in-country flights and make other travel arrangements that cannot be refunded.
CANCELLATIONS BY US
We require a minimum of 4 Riders to confirm the ride is running. Once you’ve booked your spot(s), our office will confirm if the trip is running and advise you to book international airfare and travel plans.
In rare occasions, a situation arises beyond our control, such as natural disasters, political unrest, or other similar events that may affect our ability to deliver a safe and enjoyable trip. In this case, we consult extensively with our local staff to ascertain the possibility of running a safe trip. Our cancellation policy is as follows:- If our local staff feel the trip can go ahead without undue risk to our clients’ safety, then the trip will go ahead and if the customer decides to cancel then that is treated as a passenger cancellation.- If we feel it would be unsafe to run a trip as scheduled, then the trip is cancelled and we give you a spot on another departure of the same trip, or a full credit to use towards any of our other trips.Please rest assured that your safety is our #1 concern, and we would not run a trip if we felt your safety would be compromised.
WAIVER AND RELEASE OF LIABILITY
All riders joining a Sacred Rides trip are required to read, understand and sign a Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreement electronically during the registration process. This document cannot be amended prior to signing. Following registration for a trip, we will send you a copy of the waiver. If you would like to review the waiver prior to booking, we are happy to forward a PDF version of the document.
RIDE SATISFACTION GUARANTEE
We understand that booking a trip represents a significant investment in both your time and your hard earned dollars. We want to protect that investment by providing you with the assurance that when you book your trip with Sacred Rides, you’re bound to love every minute of it. We’re so sure you will that we back every single one of our Rides with a Ride Satisfaction Guarantee:
If for any reason you aren’t 100% satisfied with your Sacred Rides experience, let us know the reason(s) and we’ll give you a free Ride. It’s that simple.
Yes, you read correctly: 100% satisfied or a free Ride. And if after your free Ride you still feel we haven’t lived up to your expectations, we’ll refund the money you paid for your original booking. Based on your feedback, we’ll take the necessary steps to ensure we never repeat any mistakes that were made.